Contact Us
We try our best to make it as easy as possible for you to contact the pensions service. With the help of new technology, new ways of getting in touch with the pensions service are available, and we encourage you to use those various new methods. Of course we can still be contacted in the traditional ways, and we have certain standards in responding to your enquiries:
- by telephone, we will try our utmost to answer your call within three rings
- by post, where we endeavour to provide a response to you within 15 working days
- by e-mail, we will provide an automated acknowledgement by return email, your enquiry will be responded to within 3 working days.
If you need to report the death of a Local Government Pensioner please telephone the number below with the following information:
- Name of Local Government Pensioner
- Pay / pension number or...
- National Insurance number
- Date of death
- Next of kin details
- Address to write to
- Contact telephone number
- Bank status (open or closed)
- Names of dependent children
Contact details
Address: |
Lancashire Pensions Services PO Box 100 County Hall Preston Lancashire PR1 0LD |
|---|---|
Email: |
penservices@pens.lancscc.gov.uk |
Phone: |
01772 530530 |
Fax: |
01772 532600 |
Website: |
http://www.lancs-pensions.org.uk/ |
We welcome any feedback on our service - please complete the attached viewpoint leaflet.
- Views Leaflet (309 KB, Acrobat PDF) - providing a service that meets our customers needs.
Occasionally you may prefer to come and see a member of our pension staff at County Hall, in all cases please ring the helpdesk in order to make an appointment. This is important as it will ensure that someone is available to see you and that your records are to hand. The office is situated in Preston City Centre, opposite the railway station. Please use MARIO to generate a map.