Our Service to You
Lancashire Pensions Services' Core Vision, Values and Behaviours.
If you have an appeal against a decision.
If you are unhappy, first talk the problem through either with us or your employer - whoever you think is at fault. Many problems are caused by simple misunderstandings, and can be put right quickly and easily this way. But if you feel that you need to take this matter further, please download the Internal Dispute Resolution Procedure document which includes the form that you will need to complete.
Lancashire Pensions Services are members of the IPF Benchmarking Club along with other Pension Administering Authorities. This helps us to improve our performance. We have produced a document showing that 2007 was a good year for us!
- Benchmarking 2007 (73 KB, Acrobat PDF)
We use performance measures to help monitor and improve our service to you. We have produced a brief document showing what we did in 2006/07.
- What we did 2006/07 (66 KB, Acrobat PDF)
The Service Standards Leaflet sets out the performance measures that we strive to achieve:
- Standards of Service Leaflet (470 KB, Acrobat PDF)
The 2007 / 08 performance stats for LG SLA performance and caseload:
- 2007/08 Performance Stats (21 KB, Acrobat PDF)
We regularly seek to get feedback from our members. Here are the results from our recent surveys:
- Retirements Survey 2007 Results -
November 2007 (396 KB, Acrobat
PDF)
- Deferred ABS Survey
Results - 2007 (294 KB, Acrobat
PDF)
- LCC ABS
Survey Results - 2007 (337 KB, Acrobat
PDF)
- Districts ABS
Survey Results - 2007 (974 KB, Acrobat
PDF)
Survey results from previous years:
-
Deferred ABS Survey Results
- October 2006 (204 KB, Acrobat
PDF)
- Retirements Survey 2006 Results
- October 2006 (392 KB, Acrobat
PDF)
- Transfer In Survey Results 2006 (485 KB, Acrobat PDF)
- Standards Review 2003-2006 (28 KB, Acrobat PDF)
- Customer Feedback 2006 (900 KB, Acrobat PDF)