OUR VALUES

Our values are the foundations laid to help us achieve our vision.

OUR BEHAVIOURS

Our values drive our behaviour.  We commit to these behaviours for ourselves, our colleagues and our customers.

TRUST, LOYALTY & RESPECT

Be confidential without being asked.

We will listen to each other and value everyone's opinions and ideas.

Give each other mutual trust.

We will speak positively about ourselves, our colleagues, our customers and LCC.

Be confident and believe in your self.

Believe that every employee, at every level, has something to give to the business.

Lets treat others the way we expect to be treated.

Believe that behind every behaviour and every decision there is a positive intention.

Create an effective feedback culture.

Follow the 'TRUST' model.

SUPPORT & BELONGING

Understand our strengths.

Show genuine concern.

Have a sense of belonging and recognition.

Let's ask for help when we need it.

Know support is there when it's needed.

We will go out of our way to help and support each other.

HEALTH, SAFETY & WELLBEING

Feel safe, lead healthy lives.

We will keep each other safe and exercise our duty of care at all times.

Care about the environment.

We will consider everyone's wellbeing, especially our own.

QUALITY

Be passionate about life and what you achieve.

We will strive to achieve at all times

Make excellence a habit.

Let's praise each other for both small and large successes

Aim to put in 100% every day

We will aim to make our customers and colleagues feel good.

Be ambassadors of our service.

We will be friendly, professional and sensitive to the needs or our customers and colleagues at all times.

Believe that we always have something new to learn

We will go the extra mile for customers and colleagues.

We will promise only what we can deliver.